Do you have at least 2 years experience as a team leader in Insurance or an FCA regulated environment, or perhaps you have 4 years plus motor insurance experience and looking for the next step in your career? If you can answer yes to either of these questions then we have a truly career defining opportunity for you here to join a superb insurance business, who are making real waves in the insurance market.

Founded in 2016 and with a headcount currently sat at 60, this insurance firm specialise in providing Motor Insurance for young people, and are one of the market leaders in this space. They offer a dynamic and rewarding culture here, where the sky really is the limit for you if you are driven, career minded and ambitious. Most managers here have progressed through the ranks, so the onward career opportunities here really are limitless. They have some pretty well known and impressive investors too, with big plans to continue their impressive growth over the next few years increasing both business headcount and gross written premium. 

They pride themselves on service levels for their customers and this is where you come in. They are looking for someone to join them to take over leadership of their Customer Service team. The teams aim is to provide high-quality customer service to clients, acting as the first point of contact for enquiries primarily via telephone. Currently 8 in this team, who are responsible for handling the customer once past the point of sale, dealing with Mid Term Adjustments/policy changes and any general queries they have. You will be responsible for overseeing team performance, managing workflows, and ensuring service-level standards are met. It also involves resolving customer issues efficiently and professionally over the phone, supporting retention and satisfaction, and maintaining accurate records in compliance with company policies and regulatory standards. 

As above to be considered you will either need at least 2 years insurance team management experience or experience leading a team in an FCA regulated business, 4 years Motor Insurance sales or customer service experience, or 10 years Team Leader experience in a fast paced office based customer service environment to be considered. 

Salary on offer is £28k-30k, plus bonus. Office hours are Monday to Friday 9am to 5pm (office based) with 1 in 2 Saturdays 10am to 3pm, with an 8:45am start on Thursday (They carry out team training every Thursday morning 8:45am -9:30am). There is also onsite parking (you must be able to drive to get to the office) and an onsite Gym for all staff to use. 

If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.