OverviewFantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - Cash back plan).

Responsibilities

Inspiring and leading the team to deliver an exceptional customer service experience

Coaching and developing the team to achieve sales targets and uphold store standards

Collaborating with peers and Customer Service Leaders to ensure seamless operations

Maximizing department and category performance to optimize overall store success

Implementing strategies to enhance customer satisfaction and loyalty

What You Need

Proven track record in successfully managing a team within a retail customer service and sales environment

Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels

Strong customer focus and the ability to engage and influence both internal and external customers

Self-motivated, passionate, enthusiastic, and a natural team leader

Excellent organizational and problem-solving skills to handle day-to-day store operations

Why Choose World Duty FreeAt World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you''ll have the opportunity to lead by example and make a lasting impact on our team and customers.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.

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