Are you good with customer service skills? Are you comfortable to handle and manage inbound calls from customers and answer their queries? We are currently recruiting for a Customer service executive with calling experience who can start ASAP.

Role: Customer service officer (Fulltime only)

Location: London (Docklands)

Salary: -13.85 p.h

Job type: Contract until end of Oct''25 (potential for long term contract)

Hours of work: 37.5 hours a week

Responsibilities:

• Staff the Hub contact centre and deal with the full range of enrolment-related student queries, diagnosing and resolving those that can be dealt with immediately at first line and effectively diagnosing, explaining, and referring students to specialist services where required.
• Ensuring the best possible service is always provided to all stakeholders.
• To ensure that student queries are answered with the aim of a first touch resolution and within our agreed response times.
• Interrogate student records and allied IT systems and liaise with colleagues across as required to ensure entitlement and to support diagnosis.
• Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols.
• Promptly document all queries through the Hub CRM system.
• Direct and deliver students to relevant drop-in services or scheduled appointments.
• To undertake any such duties commensurate with the grade of the position as may be required by management.
• To work between sites as required and on occasion to work in the evening and at weekends.
• To work in accordance with all policies, including Equality, Diversity and Inclusion and Data Protection policies.

Requirements:

• We are looking for people with customer call handling and customer handling experience
• Excellent communication skills
• Team player

If this is something that you would be interested in please apply with your updated CV and I will be contacting you at the earliest

Randstad Business Support is acting as an Employment Business in relation to this vacancy.