Import Customer Services Coordinator - Ocean Freight Job Title: Import Customer Services CoordinatorLocation: Essex (RM Postcode Area)Position: Permanent, Full TimeStart Date: ASAPSalary: £31,000 - £36,000 (DOE)Holiday: 25 days + Bank HolidaysHours: Monday - Friday, 08:30 - 17:30About the Role Our client, a well-established and highly respected global logistics provider, is seeking an experienced Import Customer Services Coordinator to join their busy and dynamic team based in the Essex area.This is an excellent opportunity to join a forward-thinking organisation that offers genuine career progression, a strong team environment, and a comprehensive benefits package.The successful candidate will play a key role in managing ocean import shipments, delivering exceptional customer service, and ensuring operational excellence across all processes. Main Responsibilities Manage import container movements, ensuring all shipments are handled accurately and efficientlyArrange customs clearance and coordinate haulage requirementsAct as the main point of contact for clients, handling all enquiries in a professional and timely mannerEnsure all operational and documentation requirements are completed accuratelyLiaise with internal departments, suppliers, and customers to ensure smooth shipment flowHandle FCL and LCL shipments, including consolidationsEscalate any issues to senior team members where necessaryMaintain high standards of customer service at all timesKey Requirements Previou