PurposeThe Service Manager leads and coaches the team of Maintenance Supervisors to achieve maintenance operation targets and objectives.Key Responsibilities:Ensure employee and end-user safety, fostering a safety-first mindset.Lead maintenance operations, ensuring quality and profitability of service delivery.Set individual targets and action plans annually, with regular reviews (Field Operations Management Model - FOMM).Conduct safety and business process audits, implementing corrective actions as needed.Manage team receiving orders, meeting short- and long-term financial targets, and ensuring work is executed and invoiced.Lead, coach, and evaluate the performance of supervisors and technicians through weekly 1-on-1s, field/customer visits, and audits.Ensure customer-centric approach during the entire maintenance contract lifecycle, focusing on customer experience acceleration touchpoints.Key ExperiencesProven leadership and team development experience.Experience in infrastructure or construction projects is highly desirable.Strong technical background in quality management.Excellent communication and interpersonal skills for stakeholder engagement.Proficiency in managing maintenance activities, work orders, and timely task completion.Project management skills with a track record of leading initiatives to completion.Ability to work effectively in fast-paced, complex, and changing environments.Experience in conducting internal or external audits.High attention to detail and proactive problem-solving skills.Commitment to providing exceptional customer service.What KONE can offer:Competitive salary, 25 days holiday plus 8 Bank Holidays, 1 volunteering day, Pension Scheme, development opportunities, bonuses, dental and medical insurance, car allowance, GymFlexi membership, discounts, 24/7 GP support, wellbeing access, and hybrid working.At KONE, we foster an innovative and collaborative culture that values individual contributions. We promote employee engagement, ethical business practices, sustainability, trust, and respect. We offer diverse experiences and opportunities to support your career and personal development, helping you maintain a healthy work-life balance.Learn more at

www.kone.com/careers

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