Job Title: Service Manager Location: Hounslow and Hillingdon Salary: £43,627.32 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement) Contract type: Permanent, Full Time Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Hounslow and Hillingdon to lead on the delivery and development of high-quality refuge services for survivors of domestic abuse and other gender-based crimes. Our service provision in Hounslow and Hillingdon includes number of refuges supporting survivors and their children. The post holder will provide line management and support to the accommodation based services staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges always receive a high-quality support service in line with Refuge s policies and procedures. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.