My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You''ll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. You''ll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong Customer Service background Previously managed or overseen a Contact Centre Experience working with outsourced vendors Analytical skills (Excel) Tableau, Power BI or similar tool Degree educated Excellent communication skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.