Customer Service Advisor

Your roleWhat you''ll be doingWe''re hiring a Customer Service Advisor to join our UK Customer Operations division at Corpay, supporting our Allstar Cards product - the UK''s largest multi-branded fuel network.Based in our Swindon office, this is a full-time, on-site role offering the opportunity to build a long-term career with a trusted industry leader.About UsAllstar is a leading fuel management solution provider, trusted by over 1.2 million cardholders and processing 50 million+ transactions annually. Our cards are accepted at 7,700+ fuel sites across major fuel brands, supermarkets, and motorway services. We serve organizations of all sizes - from sole traders to government departments - and are part of the global Corpay Group.What You''ll Be DoingIn this role, you''ll be responsible for delivering high-quality support to our customers and internal stakeholders while ensuring every interaction meets our service standards. Key responsibilities include:Managing telephone and email enquiries with professionalism, clarity, and urgencyResolving queries accurately and promptly, offering advice and solutions within SLA timeframesLiaising across departments to ensure customer needs are fully metBuilding effective working relationships with customers, suppliers, and internal teamsIdentifying process improvements and feeding these back to support continuous developmentCompleting daily administrative tasks in a timely and efficient mannerPromoting relevant services and solutions to
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