Customer Service Administrator Location: Cirencester, GL7 6JS Salary: £23,881- £26,943 per annum (FTE) Hours: 16 hours per week on a rota, including evenings, weekends, and Bank Holidays The Role Are you a people person who takes pride in offering outstanding customer service? Do you enjoy working in a varied and fast-paced role where no two days are the same? The University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team - acting as the welcoming face of the University and providing essential support across our reception and conference functions. As the first point of contact for visitors, students, staff and contractors, you will play a key role in creating a positive first impression. From greeting guests and managing calls and emails, to responding to day-to-day queries, your friendly, professional manner will ensure everyone feels supported and well looked after. The role is broad and varied. You will monitor and manage security systems including CCTV and fire alarms; help maintain health and safety protocols and liaise with Estates and IT to support car parking and access control. You will also take responsibility for handling incoming and outgoing mail, maintaining first aid supplies, and coordinating emergency procedures when needed. Supporting the wider campus experience, you will assist with conference and Bed and Breakfast reservations, provide internet access information to guests, and help ensure things run smoothly f