**PURPOSE AND SCOPE** **ESSENTIAL DUTIES AND RESPONSIBILITIES** Secures Purchase Order for incoming service work as required by established standards and customer requirements.Reviews work order for prevailing wage requirements.

If work requires prevailing wage, looks up and records applicable prevailing wage and fringe adder.Schedules and dispatches Technicians for service, repair, and PMP jobs to best meet customer’s requirements.

Scheduling is done in coordination and consultation with the Service Manager with a goal of maximizing customer satisfaction for timely completion while also maximizing Technician efficiency / productivity and maintaining district profitability.

This includes assessing likely time requirements to complete the job, skills of available Techs, and planning the most efficient routing of Technicians to accomplish the work on hand.

Adjusts schedules as needed due to absences, changing customer requirements, and incoming emergency service calls.Backs up other Service Coordinators as needed, and assists Service Administrators and Service A/R Specialists as directed and as time allows.Other duties as assigned. **EDUCATION and/or EXPERIENCE** Computer skills 10-key calculator skills excellent organizational ability professional phone skills.

Prior scheduling experience is preferred. **KNOWLEDGE / SKILL REQUIREMENTS:** Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.**SUPERVISORY RESPONSIBILITIES:**This role will not have supervisory responsibilities.#J-18808-Ljbffr