Full-time, Slough, Customer Service Administrator, Fully office-based Your new company A product-based company within the aesthetics industry based in Slough, is looking for a Customer Service Administrator to join their team on 6-month contract to permanent contract. You will be responsible for providing service operational support and will own the end-to-end process for all service enquiries. This is an exciting opportunity to join a global business.Your new role As a Customer Service Administrator, you will be booking and scheduling engineer visits and communicating with customers to keep them updated on visits. You will be handling customer orders and invoicing and providing quotations, pricing, and terms and conditions. You will communicate with local customers, subsidiaries, and distributors to ensure complete and accurate processing of pre- and post-orders. You will handle all customer enquiries and issues regarding products and deliveries. You will be processing invoices on ERP system, monitoring stock levels, and establishing strong relationships with customers.What you''ll need to succeed You will have previous customer service experience (handling customer enquiries and complaints via telephone and emails within a product-based company), or scheduling engineers. You will have SAP or Salesforce systems knowledge and experience. You will have excellent written and verbal communication skills; you will be able to work well within a fast-paced environment. You will be