New Job Alert - Operations Manager - Residential Services (Higher Education)I''m working with a world-renowned London university that''s hiring an Operations Manager to oversee its newest student residence, Robeson House, opening Summer 2025. This is a key front-line leadership role focused on delivering an exceptional residential experience and managing a high-performing front-of-house team.MUST HAVE EXPERIENCE:Leading teams in customer-facing, hospitality, or residential settingsDelivering excellent service, managing KPIs and service levelsExperience using a Property Management SystemConfident with Microsoft tools (Word, Excel, Teams, SharePoint)Managing rotas, reception services, and operational prioritiesHandling complaints, solving day-to-day issues, and using initiative during emergenciesAdhering to GDPR, Handamp;S, and emergency procedures (eg, fire safety, first aid)ESSENTIALS:Confident communicator and collaborative team playerStrong organisational and rota planning skillsCalm under pressure, with excellent problem-solving abilityCommitted to delivering excellent service and student experienceAware of data protection (GDPR), safeguarding, and diversity policiesWillingness to support student wellbeing and take on Mental Health First Aid trainingLocation: Central London/On-siteSalary: £36,008 - £43,854 (depending on experience)Contract: Permanent, Full-TimeStart Date: ASAP/Pre-opening phaseIf you''re passionate about delivering high-quality residential services in high