Repairs Operations ManagerRate: £45p/h Inside IR35 Location: Royal Borough of Kensington and Chelsea Department: Housing Management - Repairs Contract: 6 month rolling- 36 hours a weekAre you a strategic, results-driven leader with a passion for service excellence in housing repairs? The Royal Borough of Kensington and Chelsea (RBKC) is seeking an experienced Repairs Operations Manager to lead our responsive repairs, voids, and planned maintenance services.About the Role Reporting to the Head of Housing Repairs, you''ll oversee the day-to-day operations of our in-house repairs team, managing a workforce of approximately 40 staff through five direct reports. You''ll be responsible for delivering high-quality repairs and maintenance services to residents, with a strong focus on customer satisfaction, performance management, value for money, and health and safety.You will lead: A Responsive Repairs team, ensuring high productivity and service delivery. A Voids team, minimising turnaround times and refurbishing properties to a high standard. A Planned Works team, delivering works packages efficiently and within budget. You''ll be expected to minimise the use of external contractors by developing a capable multi-trade workforce and ensuring operational efficiency through self-delivery.Key Responsibilities Provide effective leadership and direction across all repairs services Implement and monitor performance management frameworks Drive continuous improvement through service