We are looking for a highly organised and detail-oriented Customer Support Administrator to provide essential support across customer service, scheduling, logistics, and general administration. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities efficiently, and is committed to delivering excellent internal and external service.

Key Responsibilities of the Customer Support Administrator:

• Respond to customer enquiries via phone, email, and other channels.
• Provide timely updates and resolutions to customer issues.
• Maintain accurate records of customer interactions and feedback.
• Manage internal documentation and filing systems.
• Prepare reports, correspondence, and support materials.
• Organise works and service schedules.
• Maintain calendars and ensure timely communication of changes.
• Coordinate with internal teams to ensure smooth operations.
• Assist with planning and tracking deliveries and maintenance jobs.
• Liaise with suppliers and service partners to ensure timely execution.
• Maintain accurate records for invoicing purposes
• Ensure all information is collated ready for invoicing

Skills & Experience required:

• Previous experience in a customer service or administrative support role.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to prioritise tasks and manage multiple deadlines.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication and interpersonal skills.

Personal Attributes:

• Reliable and self-motivated.
• Calm under pressure and solution-oriented.
• A team player with a proactive approach.

Customer Support Administrator

Salary £28k-£30k

Ferndown BH22

Monday - Friday