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Contract

Customer Service Advisor

Farnborough
money-bag 10000-500000 Annual
2975381568
Posted Today

Strong Customer Services; Automotive; Administration; IT Skills Job RoleThe Group Car Scheme advisor will maintain the accurate details for all new starter and additional driver applications, including carrying out licence checks with our supplier, creating a customer record within the GCSO system, ensuring eligibility and Insurance criteria are met in line with guidelines, maintaining Affordability Policy is adhered to and allowances set up accordingly and liaising with employees to find them a suitable vehicle for their start date. The Group Car Scheme advisor will maintain the accurate details for the management of our retired OFK population: the order to delivery process, the maintaining of monthly direct debit payments, the calculation of final deductions for returned vehicles, the calculation and deduction of fines/excesses via direct debit and for providing purchase price quotes in an accurate and timely manner. The Group Car Scheme advisor will maintain the accuracy of the order delivery processes, including maintaining customer data in line with GDPR, the production of Credit Sale and Loan Agreements, quoting for the Group Car Scheme Bikes and OFK vehicles through the Fleetware system. In addition, the accurate setting of contracts live within Fleetware and for Bike and OFKs, this includes checking that all invoices match in every case. The role holder will perform the running and analysing of the weekly order banks to ensure all vehicles have been set live and will

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