Overview

Representations Officer, LONDON BOROUGH OF LAMBETHAgency listing: Guardian Jobs. Role: Representations Officer, LONDON BOROUGH OF LAMBETH. Ref: 2470. Career Grade: SC6/SO1, £37,509 pa rising to £41,637 pa incl. Permanent, Full-time.

About UsIt is an exciting time to join Lambeth Council. We have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan “Our Future, Our Lambeth.” To deliver these ambitions, we have embarked on our transformational One Lambeth Programme ensuring we are “connected by purpose” in everything we do to deliver excellence. We are proud to have developed a refreshed set of One Lambeth Values and Behaviours—Equity, Ambition, Kindness, and Accountability. For more information, please review our One Lambeth Values and Behaviours page.

About the BoroughLocated in South London, Lambeth Borough is a diverse community with over 317,600 residents. It covers areas from Streatham to Waterloo, with more than 130 languages spoken. Lambeth is home to the Windrush generation, London’s largest LGBTQ+ community, and a thriving Portuguese-speaking community. The borough offers notable features including Brockwell Park, the Black Cultural Archives, and institutions such as St Thomas’s Hospital.

About the TeamWe have a customer-focused team that supports residents, visitors, and businesses. We use industry-leading systems to keep streets safe, enforce against anti-social behaviour, and provide parking options for kerbside access. We embrace flexible working and have a track record of developing staff into higher-graded posts.

The RoleThe role requires you to process informal challenges and representations received against Penalty Charge Notices (PCNs) or the removal of vehicles in line with Lambeth policies and procedures and in accordance with legislative responsibilities. You will be required to represent parking in a positive light. You will assist in the management of debt recovery processes and provide high-quality customer service to meet productivity and quality standards. You must have proven experience working in a customer service environment with high productivity demands.

To be considered for interview, your CV and supporting statement should clearly evidence the shortlist criteria.

Key Qualifications and Experience

Good verbal and written communication skills.

Critical thinking and problem-solving skills.

Proven experience of working within a busy, target-driven team.

Evidence of responding to informal challenges and representations for Penalty Charge Notices.

Knowledge of legislation and statutory processes relevant to the parking portfolio.

At least 2 years of experience in the parking industry.

Job Description and Person SpecificationFor detailed qualifications and requirements, please review the job description and person specification via the hyperlink in the listing.

Contact InformationFor an informal discussion about the role, please contact Peter Thomas at pthomas3@lambeth.gov.uk.

Recruitment TimelinesAdvert close date: 11:59pm on Sunday 21 September 2025. Interviews: 8 and 9 October 2025.

Benefits

Participation in Staff Networks: Black, Asian, and Multi-Ethnic; LGBTQ+; Disability; Young Professionals; Women.

Annual leave from 27 days, up to 35 days with length of service.

Membership in the Local Government Pension Scheme.

Hybrid working.

Employee Assistance Programme.

Discounts at local restaurants and Active Lambeth Gyms.

Learning and Development opportunities, including Apprenticeships.

Cycle to Work Scheme and secure bike storage at Town Hall and Civic Centre.

Trade Union Membership.

How to ApplyIf you’re interested in this opportunity, click the apply button and complete an online application. In your supporting statement, clearly demonstrate how you meet the shortlist criteria marked with an “A.” We operate an anonymised application process, so remove personal details when uploading your CV or personal statement.

We are committed to safer recruitment and are proud to be Stonewall diversity champions, Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria. A Cifas check will be undertaken as part of the recruitment process.

We actively support applications from Lambeth Care Leavers.

Location: London, United Kingdom (Lambeth).

#J-18808-Ljbffr