OverviewRepresentations Officer - REF 2470

SC6/SO1 CAREER GRADE: £37,509 per annum, rising in annual increments to £41,637 per annum, inclusive. Permanent. Full-time.

About UsIt is an exciting time to join Lambeth Council. We have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan “Our Future, Our Lambeth.” To deliver on these ambitions, we have embarked on the transformational One Lambeth Programme ensuring we are “connected by purpose” in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff: Equity, Ambition, Kindness, and Accountability.

About the BoroughLocated in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. It spans from Streatham in the south to Waterloo in the north and is the 9th largest borough in London. The borough is diverse, with more than 130 languages spoken, and is home to communities including the Windrush generation and London’s largest LGBTQ+ community. Lambeth offers exceptional schools, green spaces, cultural landmarks, and world-renowned institutions.

About the TeamWe have a team that champions the customer experience for residents, visitors, and businesses. We use industry-leading systems and innovative technology to keep streets safe, enforce against anti-social behaviour, and provide parking options for kerbside space. We embrace flexible working and have a track record of developing staff who progress into higher-graded posts. Almost 80% of the team are on a higher grade than when they joined the service.

About the RoleThe role requires you to process informal challenges and representations received against Penalty Charge Notices (PCNs) or the removal of vehicles in line with Lambeth policies and procedures and in accordance with any legislative responsibilities. You will be required to represent parking in a positive light. You will assist in the management of debt recovery processes and provide high-quality customer service to meet necessary productivity and quality standards.

You must have proven experience working in a customer service environment with high productivity demands.

To be considered for interviewYour CV and supporting statement should clearly evidence the following criteria:

Good verbal and written communication skills.

Critical thinking and problem-solving skills.

Proven experience of working within a busy, target-driven team.

Evidence of responding to informal challenges and representations for Penalty Charge Notices.

Knowledge of legislation and statutory processes that need to be followed across the parking portfolio.

At least 2 years of experience working in the parking industry.

Job Description and Person SpecificationFor detailed qualifications and requirements, please review the job description and person specification in the hyperlink below.

Contact InformationFor an informal discussion about the role, please contact Peter Thomas at pthomas3@lambeth.gov.uk.

Recruitment TimelinesAdvert close date: 11:59pm on Sunday 21 September 2025. Interviews: 8 and 9 October 2025.

BenefitsWe offer a range of benefits, including:

Participation in our five staff networks: Black, Asian, and Multi-Ethnic; LGBTQ+; Disability; Young Professionals; and Women’s.

Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.

Membership in the Local Government Pension Scheme.

Hybrid working.

Employee Assistance Programme.

Discounts at local restaurants.

Discount at Active Lambeth Gyms.

Learning and development opportunities, including apprenticeships.

Cycle to Work Scheme.

Secure bike storage facilities at our Town Hall and Civic Centre.

Trade Union Membership.

How to ApplyIf you’re interested in this opportunity, click on the apply button and complete an online application. In your supporting statement, clearly demonstrate how you meet the shortlist criteria marked with an “A” at shortlist stage. We operate an anonymised application process, so remove personal details when uploading your CV or personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

In addition, you will be required to undertake a Cifas check. Further information about Cifas can be found here. We actively support applications from Lambeth Care Leavers.

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