Job title:?In Room Dining Server (0-hour Casual contract)Department:?FandBInspired and supported by:?In Room Dining ManagerSalary: £16,91 (including service charge)Your purpose will be:You are an ambassador for exceptional service which is the hallmark of The Savoys room service experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.You will be accountable for:Delivering a memorable and professional 5-star service experience

Advising guests through enthusiastically sharing your knowledge about our FandB offering

Delivering on all standards, policies and procedures to create memorable luxury guest experiences

Your key responsibilities and contribution will be:Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team

Assisting guests regarding menu choices in an informative and enthusiastic way

Taking reservations with all required details

Boosting our revenue through upselling and other creative initiatives

Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories

Following all safety and sanitation and COVID policies when handling food and beverage

Qualifications

What you will need to do in this role:Essential:1-2 years of serving or hosting experience in a luxury hospitality environment

Passion for and understanding of 5-star hospitality and what it takes to deliver it

Empathetic with a talent for building rapport, and reading each guests desired level of interaction

Quick thinking, resourceful and able to solve problems

at the moment

Ability to remain calm and courteous at all times

Ability to work well under pressure in a fast-paced and changing environment

Able to work collaboratively as part of a team

Willing to work in rotating shifts including weekends and public holidays

Good knowledge of spoken and written English

Rights to work in the UK

Desirable:Basic knowledge of a POS System

Basic knowledge of Open table

Industry-related certifications (i.e. WSET)

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.Additional Information

Whats in it for you?Competitive salary, pension

Accrued holidays

Exclusive discounts:

Savoy, Fairmont, Raffles, and Accor hotels (friends and family rates included)

50% off at American and Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants

20% off at other Gordon Ramsay restaurants and Restaurant 1890

Colleague restaurant, interfaith prayer room and wellness room

Laundry services for all colleagues

Gym access

Local discounts for FandB and retail

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