OA is hiring a Quality Assurance Officer to join our client s growing meat production team.This role focuses on managing customer complaints, leading investigations, and driving quality improvements across processing, packing, and distribution. You ll work closely with Commercial, Logistics, suppliers, subcontractors, and clients to ensure food safety, compliance, and customer satisfaction.Location: Uxbridge Hours: Monday to Friday, 9am-5pm (office based). Salary: £38,000-£40,000 DOEQuality Assurance Officer Benefits Pension25 days pa, plus UK bank/public holidays (pro-rata for part years service).Life insurancePerformance bonus Income protection insurance Quality Assurance Officer Key Responsibilities Manage customer complaints end-to-end in coordination with the Commercial teamLiaise with warehouses, transport providers and suppliers to conduct investigationsComplete and manage Corrective Action Plans (CAPs)Follow up with suppliers for formal response letters and ensure timely closureAnalyse recurring issues and drive continuous improvement initiatives Support chargebacks, claims and quality-related commercial matters Handle and maintain Quality Control documentationPromote application of the Quality Control Program across departments, suppliers, subcontractors and clientsAssist with customers SAQ s and web platformsPerform internal audits (training can be provided)Support HACCP reviews and SOP documentation reviewAssist with laboratory coordination and surveysSupport B