Are you driven, energetic and customer-focused? Do you love working in a fast-paced environment where every interaction makes a difference?My client a leading pathology company are looking for a motivated Biomedical Customer Service Assistant to join their dynamic customer service team! The role is based in Kings Cross and there is hybrid working available. In this role, you ll be a key point of contact, ensuring every customer receives exceptional support all while working alongside passionate colleagues in a collaborative environment.Why this role is exciting: You ll connect daily with patients, GPs, hospitals, labs and internal teams, making each day varied and rewarding.Use your excellent communication skills to manage phone and electronic enquiries both incoming and outgoing and handle key administration tasks with ease.Leverage your science background to translate terminology and ideas between the scientific community and the public a unique blend of customer service and scientific insight!Be part of a supportive team of 30 staff in a corporate service centre where teamwork and positive energy make all the difference. What you ll bring: Solid experience working in a high-volume call environment, with the ability to stay organised and professional.Strong administration skills and confidence using Microsoft Office and multiple systems.Fluency and excellent command of the English language, both written and spoken.Ability to multitask, prioritise, and thrive under pressur