Customer Service Advisor
Thetford, Norfolk
£13.13 per hour
Part time
9:00am to 3:00pm, Monday to Friday
Temporary to permanent
Immediate start
 
As the primary point of contact for customers, you''ll play a key role in ensuring all enquiries are handled professionally, accurately, and in a timely manner. You''ll also act as a vital link between the production, logistics, and warehouse teams—helping to maintain smooth communication and efficient operations across departments.
 
Main duties:

• Act as the first point of contact for customer enquiries via phone and email.
• Liaise between production, logistics, and warehouse teams to ensure smooth communication and order fulfilment.
• Ensure customers are kept up to date with any updates and changes.
• Sales order processing.
• Day to day office duties - responding to inbound emails, providing quotes, sending invoices and scanning/filing.
• Meeting and greeting visitors, monitoring signing in books, issuing visitors badges.

• Excellent communication skills both written and verbal.
• Confidence when dealing with customers.
• Proficiency in Microsoft Office.
• Previous experience working within a Customer Service role.
• Ability to work under pressure and to meet deadlines.