Our client is a leading manufacturer of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements. They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role and candidates need to be located within commuting distance from their site. This would suit either a chemist or an engineer who is able to talk confidently to customers. Responsibilities: Provide extensive technical support to UK and European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer visits Technical service projects and supportive technical data generation, developing and implementing testing programs Maintaining and populating central knowledge database for product and application information Updating, populating and maintaining the master data file Availability for site visits to support sales staff technically Manning technical helpline telephone and tech support inbox Updating CRM database, forwarding sales leads to relevant salespeople and distributors Preparation of presentations and materials Hosting webinars and training sessions and hands-on demonstrations Handling of product quality complaints Attending exhibitions Assistance in promotional video filming activities Creation and control of technical datasheets Writing of technical articles and product PR in collaboration with