Techniche Global are supporting an engineering company to appoint a Technical Support Engineer. This role will be supporting our client s customers (primarily B2B industrial customers) with guidance, product advice and support. Our client is seeking someone who is technically minded, with a background in either engineering, technical products, materials or an understanding of products variances from a lab/testing perspective. Salary: £35-40k per annum plus benefits Location: Winchester- 100% onsite (occasional travels across the UK and Europe) Duration: perm/ full-time Requirements: LRTW, Full driving license Key responsibilities: Technical Support UK and European business support provide extensive technical support and backup to UK and European distributor network via phone, email and in person - visiting distributors, training staff and attending joint customer visits Technical service projects and supportive technical data generation, developing and implementing testing programs Maintaining and populating central knowledge database for product and application information which can be easily accessed by The Company s staff Updating, populating and maintaining Company s master data file Availability for site visits to support Company s sales staff technically Manning technical helpline telephone and tech. support inbox Updating CRM database, forwarding sales leads to relevant salespeople and distributors Preparation of presentations and materials Hosting webinars and tra