This is a unique opportunity to join a high-performing and ambitious organisation that is a market leader across multiple sectors. The business is focused on continued growth and investment in products, infrastructure, and people, with a strong emphasis on building a great place to work.

The organisation operates with an entrepreneurial mindset and is customer-focused, competitive, and operationally strong, with clear long-term growth ambitions.

EMPLOYMENT BASIS:

Permanent role

Office-based

HOURS OF WORK: Monday to Friday 42.5 hours per week

PURPOSE OF THE ROLE:

The primary purpose of this role is to increase project success by tracking quotes and opportunities that have not yet been secured, using a CRM system. Day-to-day activities include outbound calling, relationship building, and updating project information within the CRM. The role also involves telesales activity to new and lapsed customers.

TEAM FUNCTION:

The team is responsible for maintaining regular contact with a wide customer network, proactively following up on projects and opportunities until they are successfully converted.

KEY RESPONSIBILITIES:

• Follow up on quotes within the CRM system and ensure key data is accurately recorded
• Make proactive outbound calls to existing and prospective customers
• Identify and track opportunities by networking with various customer types and influencers
• Provide technical guidance and assist customers with suitable product selections
• Support customers post-order to ensure a high-quality experience

MEASURES OF SUCCESS:

• Volume of completed outbound calls within a given period
• Conversion of opportunities into secured projects
• Growth of customer and contact network
• Accuracy and consistency of CRM updates
• Promotion of additional products to maximise opportunity value

KNOWLEDGE AND SKILLS:

• Experience working with customers in a sales-focused environment
• Strong verbal communication skills and confidence on the telephone
• Competent IT skills, including CRM systems
• High attention to detail

ATTRIBUTES:

• Self-motivated, driven, and results-focused
• Tenacious and inquisitive approach
• Friendly and relationship-driven communication style
• Positive, can-do attitude
• Team-oriented with a willingness to learn and develop