OverviewSenior Client Service Delivery Specialist

- Global Broking Centre

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Senior Client Service Delivery Specialist

role at

Aon .

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.

Responsibilities

You will be responsible for managing key technical activities across the broking / placement process.

Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.

Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests

Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.

Building strong relationships with CSD colleagues, brokers and other internal stakeholders.

Provide SME technical placement advice to the Brokers as required.

Complex post placement query handling

Liaising with underwriters and Aon network offices.

Sharing best practice

Presenting ideas on process improvements. Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.

Collaborating with Client Service Delivery colleagues to meet divisional targets.

Representing CSD in GBC wide technical reviews and conducting technical slip reviews

How This Opportunity Is DifferentThe Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working - we ensure activities are allocated appropriately. Right people, right skills, right activities. This role provides you with the opportunity to collaborate with various teams (internally and externally) including broking teams, underwriters, offshore providers, operations, and fiduciary. You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.

Skills And Experience That Will Lead To Success

High attention to detail.

Ability to work to deadlines.

Ability to work individually and in a team.

Relevant experience within the insurance industry required.

Understanding of insurance risk

Excellent listening, organisation, and presentation abilities.

An organised, highly personable, and approachable individual, who is a skilled communicator.

Willingness to learn and share knowledge.

Understanding of Word and Excel.

Technical knowledge and an in depth understanding of the process from pre to post placement.

Subject matter expert providing technical guidance and support to brokers on complex risks.

What’s In It For You

Discretionary bonus

Pension and life assurance scheme

Private medical care

Cycle to work scheme

Virtual GP and employee assistance programme

Workplace savings scheme

Two Global Wellbeing Days each year, encouraging you to take time to focus on yourself

Structured onboarding and training process

How We Support Our ColleaguesIn addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Equal Employment OpportunityAon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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