Business Unit: Customer Operations, Customer SupportSalary range: £23,500 - £27,000 per annum DOE + benefits Location: UK Hybrid with travel to local hub Glasgow/Gosforth/Leeds Make a Real Impact as a Specialist Support Associate We''re excited to offer a rewarding opportunity to join our Specialist Support Team-a group dedicated to helping customers with complex needs, such as serious mental health challenges or multiple vulnerabilities, who may struggle to manage their everyday banking. In this role, you''ll provide compassionate, tailored support through both telephony and back-office channels. You''ll work closely with internal teams across our stores and contact centres, as well as external partners including third-party charities, to ensure our customers receive the care and assistance they need. If you''re empathetic, collaborative, and passionate about making a difference, we''d love to hear from you. What you''ll be doing Understanding and responding to the needs of our customers, including those who are vulnerable, by identifying the right support and solutions tailored to their circumstances. Collaborating with colleagues across the bank-including stores and contact centres-as well as external third parties such as solicitors and debt charities, to ensure customers receive comprehensive support. Recognising when a situation requires specialist input and confidently referring to the appropriate resources. Sharing your knowledge and best practices to help others s