Business Unit: COO, Customer SupportSalary range: £23,500 - £27,000 per annum DOE + benefits Location: UK Hybrid with occasional travel to Gosforth/ Leeds / Glasgow Our Team We are recruiting into our Financial Care team to give our customers the top-class level of service they deserve and expect as part of being a valued Virgin Money customer. Looking after our customers is a key priority for us so when the moment comes to support our customers in their hour of need, we are looking for Customer Support Associate''s to deliver a fantastic level of customer services. We are looking for people who are passionate about providing really great service and support, while helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their needs. We''re looking for self-motivated passionate and empathetic individuals, who are ready to make a real difference to a successful and expanding telephony team. What you''ll be doing Playing a key part within our frontline telephony team, providing an excellent customer experience; whilst attempting to achieve a sustainable and affordable solution for the customer. Taking inbound and making outbound calls to support our customers who require additional support through difficult times. Talking with customers to understand their circumstances and as appropriate provide support to those that are either vulnerable, in or approaching fina