Our client, a Global Manufacturer of high quality digital wireless headset systems, are looking to recruit an ambitious Customer Services Manager to join their fun, sociable business. Based in a fantastic London HQ (with all lunches paid for and a 2.00pm Friday finish!), this is an incredible opportunity for the right candidate.Our client have been established for over 30 years and primarily sell their solutions into the Healthcare, Retail, Hospitality and Community sectors (with some incredibly well-known clients in their portfolio!). Their market-leading products are developed with very creative design and high-quality materials that meet the needs of their wide/diverse customer community. Due to their continued success/growth, they are now actively seeking the perfect candidate to oversee/scale their Customer Service function. In a nutshell, your responsibilities will include:- Owning the day-to-day operations of an inbound Customer Services team (4 x FTE)- Leading, coaching and developing all team members- Building the processes/systems/culture that will carry the team/business into their next phase of growth- Taking a lead on how the company use AI/automation to deliver faster/smarter/more consistent customer experience(s)- Acting as the escalation point for any complex/difficult queries (maintaining the company''s reputation for outstanding service)- Monitoring team workload/prioritising tickets effectively- Building the structures/processes needed to support the growin