Description As a Housing Solutions Assistant, you will be supported through a comprehensive training programme to become responsible for effectively delivering the statutory investigation and assessment process for households in housing need. This will involve a statutory assessment of their circumstances and ensuring that, wherever possible, households are prevented from becoming homeless by securing their residence in their current accommodation. Responsibility This position is pivotal in providing housing advice and homelessness services to vulnerable customers needing assistance due to the duties of the Housing Act 1996 and Homelessness Reduction Act 2017, as well as other key housing legislation, alongside the Children Act and the Care Act. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4; HND; BTEC Professional; equivalent qualifications, or evidence of demonstrable experience. Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Successful candidates will be: Knowledge and some awareness of the housing problems experienced by customers. Experience working in a team. Experience of working with customers. Experience in adequate record keeping, including electronically. Experience of successfully working to performance targets and deadlines. Excellent interpersonal skills including active