Up to £75,000 (DOE)Central London (3 days on-site per week)PermanentThis is an exciting opportunity to shape and lead the fintech organisation''s Problem Management framework, collaborating with Incident Managers, Engineering, and Product teams. You''ll play a pivotal role in boosting service reliability, utilising AI-powered analysis, and fostering a proactive problem-solving culture. Job Title: Problem Management Specialist Job Type: Permanent Working Arrangement: Hybrid (3 days on-site per week) Office Location: London Responsibilities: Act as the Process Owner, ensuring the problem management process aligns with the organisation''s agile and AI-driven model. Partner with Incident Managers to transition significant incidents into structured analysis and follow-up. Lead end-to-end root cause investigations for major and recurring incidents. Perform proactive trend analysis using incident data and AI insights to identify improvement opportunities. Drive continuous improvement initiatives with cross-functional teams to prevent recurrence. Required Experience/Skills: 5+ years'' experience in Problem Management or service reliability/operations improvement. 3+ years'' experience in IT Service Management, with strong knowledge of ITIL or equivalent frameworks, adapted for agile and DevOps/SRE environments. Proven ability to define and mature problem management processes independently. Experience with AI-enabled analytics or automation tools for incident prevention. Excel