Up to £75,000 (DOE)Central London (3 days on-site per week)PermanentAre you an experienced Incident andamp; Problem Manager eager to shape the future of enterprise technology? A leading fintech organisation is seeking a skilled professional to join their Enterprise Technology function in London. Job Title: Incident andamp; Problem Manager Job Type: Permanent Working Arrangement: Hybrid (3 days on-site per week) Office Location: London This is an exciting opportunity to play a pivotal role in evolving incident and problem management frameworks, utilising cutting-edge technologies and AI-driven methods. You''ll collaborate with a high-impact team, influencing strategic direction and fostering a culture of customer obsession, operational excellence, and growth.Responsibilities: Take ownership of the management, communication, and resolution of incidents, working closely with Engineering, Product, Customer Services, and third parties to ensure rapid containment, resolution, and mitigation of customer impact. Deliver clear, concise, and executive-quality written communications during and after incidents, ensuring all internal and external audiences are accurately informed. Cultivate a culture of accountability and transparency across teams, ensuring high standards for incident management and communication. Lead and oversee root cause analyses for major or recurring incidents; define and implement preventative measures to reduce future occurrences. Oversee and continually enhance