Service Delivery Manager Location: Hybrid (3 days on-site, remainder remote) Salary: Up to 55,000 per annum + benefits Type: Permanent Are you ready to lead from the front, inspire a team, and shape the future of IT service delivery? We''re working with a highly respected organisation to find a talented Service Delivery Manager who can bring energy, vision, and structure to a fast-paced IT function. This is a unique opportunity to play a pivotal role in the performance, quality, and continuous improvement of IT services used by thousands across the business. What you''ll be doing: As Service Delivery Manager, you''ll lead a high-performing team responsible for 1st and 2nd line IT support, ensuring services are delivered to agreed SLAs and KPIs. Alongside this, you''ll take ownership of the ServiceNow platform, driving its optimisation, leading improvements, and ensuring it''s aligned with wider business goals. You''ll be a key player in driving organisational effectiveness - mentoring and developing your team, managing performance, and embedding a culture of service excellence and agility. Key responsibilities include:Leading and motivating a team of support analysts, driving strong performance through coaching, 1-1s, and development planningOwning and enhancing the use of ServiceNow, delivering continuous improvements and ensuring full adoption across the businessOverseeing the effective allocation of resources to meet service demand, and proactively managing incident