Head of Travel Operations and Service Delivery Base Salary to 70,000 + Great Benefits Hybrid - London or fully remote within the UK Our client is an award-winning luxury travel and concierge company who work with HNWI''s and discerning clients. They are now recruiting for a Head of Travel Operations and Service Delivery to join their team overseeing their UK and European teams.This is a pivotal role with a focus on delivering the very highest standards of service to their clientele. The role involves managing a team of remotely based travel support managers, providing leadership, training, implementing processes and efficiencies whilst working closely with key stake holders. To be considered for this role, candidates must have senior management experience within the travel industry in operational, service delivery-based roles. This is role is offered on a hybrid or fully remote basis within the UK, the head office in based in Central London Head of Travel Operations and Service Delivery Responsibilities: Responsible for strategic vision for Travel Specialist Service Delivery, in line with global strategy and in collaboration with key Business Partners Translate strategic plans into tangible and measurable policies, objectives, and projects that align with business goals and clearly communicate future direction Set and monitor key targets for Travel Specialist across the UK and European region Lead and oversee the review, creation, and implementation of Specialist Delivery pol