You don''t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn''t a function - it''s a promise. That promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we''re looking for a Customer Service Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on role for a customer-focused leader ready to shape how support, onboarding, and long-term success work across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Customer Service Manager Grantham, Lincolnshire Office - Hybrid £54,000 - £58,000 DOE + Bonus Full-Time Monday - Friday - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service. Customer Success. Experience in SaaS, ERP, or complex B2B software environments. Our software has been running the operational backbone of hundreds of UK businesses for over 25 years, from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CR