Job Purpose As a Customer Service Administrator, you will deliver high-quality support to customers while managing administrative processes linked to repair operations. You will handle enquiries, coordinate repairs, and ensure smooth day-to-day customer account management. Key Responsibilities Act as a key point of contact for customer enquiries via phone and email Manage repair orders, including both in-house and subcontracted work Prepare quotes for repairs, products, and services Support customer accounts from initial enquiry through to payment Raise purchase orders in line with company procedures Coordinate with production teams to meet delivery targets Manage customer forecasts, reports, and general administration Assist with import/export activities where required Help improve turnaround times, delivery performance, and cost efficiency Ensure compliance with all regulatory and company standards Requirements Experience in a customer service or administrative role Strong communication and organisational skills Ability to manage a high workload and complex queries Good attention to detail and problem-solving skills Team-oriented with the ability to work cross-functionally Degree or equivalent (preferred) Aviation or regulatory knowledge is an advantage