We are seeking a highly organised and proactive Customer Service and Sales Support Coordinator to join our Leafletdrop team in Marlow. This role involves customer service, inbound call handling, sales support, administration coordination, and ongoing client management.You will act as the first point of contact for clients, confidently handling inbound calls, emails, and chat queries while ensuring all enquiries and orders are managed accurately and efficiently.The role provides key administrative support across the division, keeping operations running smoothly and supporting teams to focus on strategic growth and client success.Apply today and become a key part of a collaborative and client-focused teamAbout the RoleKey ResponsibilitiesAct as the first point of contact for inbound client calls, emails, and chat queriesConfidently handle high-volume inbound phone activityManage bookings, orders, and service-related queriesSupport clients through the full order lifecycleRespond to sales and service queries and refer opportunities to SalesCreate booking confirmations, delivery instructions, and reportsMaintain accurate CRM records (including HubSpot)Support invoicing, reporting, and campaign administrationLiaise with internal teams and external suppliers, including Royal MailSupport onboarding, shared inbox management, and general admin tasksWorking hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation periodBenefitsAnnual leave enhanced wit