Service Desk Administrator Crayford, Kent (Fully office based)Up to £28,000 (depending on experience)Monday Friday, 08 00Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford.This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.The Role As a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams.Your responsibilities will include: Acting as the first point of contact for client enquiries via phone and emailScheduling and prioritising work for engineers, including managing callouts and rotasProviding updates to clients via CRM systems, portals, email, and phoneProcessing engineer and subcontractor paperwork and maintaining KPI trackersRaising purchase orders and processing invoicesProducing quotations following engineering visitsRunning reports, analysing data, and supporting management with insightsPreparing and presenting monthly reportsInvestigating and resolving customer issues efficiently About You: Have previous experience in a Service Desk, Helpdesk, or Coordinator positionBe comfortable working in a fast-paced, high-pressure environmentHave strong organisational skills with excellent attention