Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025 now 6 years in a row! As part of the IT Services Team, the IT Helpdesk Support Engineer will be responsible for providing technical support on Dimensions IT systems by phone, email and remote support as part of the IT Helpdesk Team. It would be an advantage if you have experience of Multi Factor Authentication. (MFA). This vacancy may close earlier than advertised if application levels are high. Interviews will take place on the 15th April. About the role Your main duties will include: To log all customer incidents and tickets accurately in the incident management system (Halo System). Provide fault diagnosis and user support / training to successfully resolve as many issues on a first time fix basis. Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users. Take ownership of problems and be proactive when dealing with user issues. About you The successful applicant will have: Previous experience of working in a customer facing environment Ability to communicate with colleagues with varying levels of IT skills in potentially pressured circumstances Office products Demonstrable experience of working with Microsoft operating system and Microsoft office products Able to problem solve and think creatively to gain a positive outcome. The reward