Are you a customer-focused professional with a passion for technical products, problem-solving and helping customers find the right solutions? If so, this could be the perfect opportunity for you! We are recruiting on behalf of a well-established manufacturer, supplying a loyal trade customer base. As the company continues to grow, they are looking for a Customer Services Coordinator to be the first point of contact for customers, providing expert guidance and exceptional service. Why Join This Team? Varied Role - A great mix of customer service, technical support, and admin duties Friendly, Supportive Team - Work in a small, close-knit office next to the factory Stable and Established Business - Join a company with a strong reputation and long-term staff Your Role: Customer and Sales Support Handling a wide range of customer queries about products and services Managing incoming calls and emails professionally and efficiently Assisting with technical queries and advising customers on product options Processing payments and invoices Administrative Tasks Managing appointments, meetings and schedules Handling incoming and outgoing mail/packages Ensuring smooth day-to-day operations in the office Technical Learning and Development Gaining in-depth knowledge of the company s products and manufacturing processes Using this expertise to provide technical support to customers What We re Looking For: Excellent communication skills - Clear, professional and confident Organised