We re looking for a Senior Account Manager to join the Client Services team of Paragons site - Image Factory, based in Chippenham. As the Senior Account Manager, you ll report to the Client Services Director and be responsible for translating client objectives into clear, actionable briefs. You ll oversee the end-to-end delivery of campaigns, ensure service levels and KPIs are met, and maintain strong client relationships across multiple departments. This role plays a key part in driving service excellence, maximising profitability, and supporting account development. Hours: Monday to Friday, 37.5 hours per week between 9:00am and 5:30pm (1-hour lunch). Main Responsibilities: Manage the full end-to-end process of campaign delivery, ensuring timelines, brand standards, and quality expectations are met. Develop and maintain strong relationships with stakeholders, understanding client needs and responding promptly to requests. Lead regular client meetings to review progress and address any issues. Produce and present regular reports, including MI packs, forecasts, and KPIs. Support the Account Director with account development plans, margin improvement, and cost savings initiatives. Identify opportunities for innovation and continuous improvement. Maintain and report on online ordering system usage. Collaborate with internal teams and suppliers to ensure efficient, cost-effective service delivery. Act as a key escalation point for client issues. Keep up to date with industry, t