Job Title: Account Manager / Contract Manager / Customer Account Manager - Field Based - East AngliaSalary: 38,000 - 42,000 + Bonus + Company Car + BenefitsLocation: East Anglia and Surrounding Areas - Norwich, Ipswich, Bury St Edmunds, King''s Lynn, Colchester, Great YarmouthThe RoleWe are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months.This field-based role covers customer sites across Norfolk and Suffolk ensuring exceptional service delivery, operational efficiency, and contract performance.Key Responsibilities - Account Manager / Contract Manager / Customer Account ManagerContract ManagementManage multiple customer accounts, ensuring all services meet contractual agreements and KPIs.Build and maintain long-term relationships with senior client contacts.Identify and secure opportunities to upsell additional products and services.Represent the business at client meetings, service reviews and user groups.Maintain consistent communication at all levels of the customer organisation.Operational ManagementLead and organise the Contract Delivery Team (CDT) to meet daily service schedules.Liaise with Customer Services to ensure requirements are met in full.Recruit, train, and develop team members to deliver excellent service.Monitor performance, address service issues, and drive improvements.Manage urgent deliveries, holiday cover, and resource allo