About the Role We are looking for an experienced Customer Service Team Leader to support the day-to-day operations of a busy customer service function within a fast-paced and growing healthcare environment. This role combines team leadership, operational oversight and hands-on customer support. You will be responsible for ensuring high standards of service delivery, supporting the development of the customer service team, and maintaining smooth operational processes from order placement through to delivery. This is a great opportunity for someone who enjoys leading people, improving processes and building strong customer relationships while remaining actively involved in operational tasks. Key ResponsibilitiesTeam Leadership Lead, motivate and support a Customer Service team to maintain high levels of engagement and performance. Monitor team and individual performance against KPIs and implement improvements where required. Conduct regular one-to-one meetings and team meetings to support development and performance management. Act as the first point of escalation for operational issues within the team. Support onboarding, training and development of new and existing team members. Manage team timekeeping, including holidays, absences and workload allocation. Ensure team compliance with internal procedures and service standards. Maintain service continuity during periods of planned or unplanned absence. Operational Management Coordinate allocation of customer accounts across