We are delighted to be recruiting on behalf of a successful, fast-growing business who are looking to appoint a Customer Service Agent to join their thriving team. Based on outskirts of Bury St Edmunds. We are looking for individuals who are personable and self-motivated, with a positive attitude and excellent communication skills.Key Responsibilities:Liaising with prospective customers to process brochure requests.Booking and managing appointments for the team of representatives.Experience working with CRM software is preferable.Dealing with inbound enquiries from referrals and advertising campaigns in newspapers and magazines, direct mail and digital marketing.Skills and Experience Required:Proven customer service experience. Perseverance, outstanding interpersonal skills, and ability to develop rapport with new and existing customers.Patience, time management skills and the ability to prioritise tasks.Ability to work in a fast-paced and sometimes challenging environment and a determination to succeed.