Customer Services in Technical Support Are you tech savvy, hands-on and the kind of person who enjoys figuring things out and helping people at the same time?We''re working with a friendly, fast-paced and growing business looking to add a new Technical Support Advisor to their existing technical team. This is a brilliant opportunity for someone who enjoys technology, customer interaction and problem-solving and is looking to build a long-term career within a supportive and lively environment.You''ll be joining a young, down-to-earth team with lots of banter, training and support, where everyone mucks in together and genuinely enjoys what they do. The business offers real long-term progression opportunities for the right person.Working closely with the Technical Supervisor and wider team, you''ll be supporting both business and end users with a variety of customer support queries via email and livechat.The Role:Answering incoming calls and helping customers, both b2b and b2c with product technical queriesTroubleshooting products and helping resolve issuesOrganising returns and repairs where requiredProcessing warranty claimsResponding to customer emails via the case management systemOrganising collections for faulty products/batteriesProcessing orders and taking paymentsProviding a calm, friendly and professional customer experience at all timesWhat We''re Looking For:Strong customer service and communication skillsGood level of computer and technical confidenceSomeone natural