Role: Customer Service Executive Location: Mansfield Negotiable dept on exp Hours - 8.00am-4.30 and 9.00-5.30 Mon -Fri We''re looking for a talented Customer Service Executive to join our busy support team in Mansfield. You''ll deliver high-quality technical support to a variety of customers. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.Key Responsibilities for the role of Customer Service ExecutiveFirst-line support for all clients Answer incoming calls and emails, accurately recording issues within our ticketing systemPerform basic diagnostics across multiple internal systems, escalating issues internally where required, adhering to defined processes and policies.Manage and maintain tickets across various workflows, taking ownership of issues, providing regular communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAsEngage with 3rd parties where applicable to arrange engineer visits.Generate quotes for replacement hardware where applicableSupport with the identification and creation/updating of knowledge articles.Provide feedback for, and contribute to, continuous improvement within the team.The ideal candidate for the role of Customer Service ExecutiveExcellent customer service skills Previous experience within a technical support role preferred but not essentialA keen interest in developing skill