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Head of IT Enterprise Service Engineering, LondonEU work permit required:Define the vision, operating model, and roadmap for the IT Service Engineering function aligned with the companys transformation goals.Establish best-in-class, standardised, automated, and auditable release management strategy and practices across applications and platforms.Partner with Engineering teams, PM/PMO, Cybersecurity, IandO, System Integrators and Business stakeholders to enable fast and safe IT delivery at scale.Build centralized capabilities for test coordination, test data management and complex data migrations to support modern digital-native and legacy platforms.Ensure testing and data migration strategies are aligned to Agile and CI/CD delivery pipelines and promote automationDesign and operationalize service transition frameworks that ensure services are production-ready and supportable from day one.Lead service onboarding, support model definition, and operational readiness assessmentsOwn the design, governance, and rollout of a comprehensive service catalogue that supports self-service, clarity, and accountability.Develop a centralised approach to managing pre-production and production environments across cloud and on-prem.Establish service-level monitoring, alerting, and performance benchmarking for all IT solutions.Drive end-to-end quality engineering practices that support resilient and auditable systems.Develop and deploy dashboards and reporting mechanisms to provide visibility into service performance, quality metrics, and operational KPIsImplement controls and assurance mechanisms to reduce the risk of service failure in production environments and ensure continuity of critical business operationsDefine service standards, taxonomies, and ownership modelsImplement modern IAM practices that support secure, seamless access control aligned to Zero Trust principles and digital workforce needs.Partner with Cybersecurity to integrate identity into DevSecOps and product lifecycle.Ideal candidate will be educated to at least bachelors or masters degree level, or equivalent professional qualification, with preference to studies in Computer Science, Software Engineering, or a related field.Certifications in ITIL v4, PMP, SAFe or cloud certifications (AWS, Azure, GCP) plus experience with tools like ServiceNow, Azure DevOps, JIRA or equivalent would be a distinct advantage.Familiarity with IT Service Management (ITSM) frameworks and process automation within shared service environments and knowledge of digital security best practices and compliance requirements for customer-facing and enterprise applications are highly desired for this role.Successful candidates will have proven experience in standing up new operational or engineering capabilities in a fast-moving digital or technology-driven environment.Preferably you will have substantial experience in IT service management, engineering, operations, or DevOps leadership roles, across complex hybrid environments (Cloud, on-prem, SaaS)Ideally you will have a deep understanding of ITIL, DevOps and Enterprise service management principles.Successful candidate will be a strong leader, with experience in building and managing cross functional teams in ambiguous, high-growth environments.Ideally you will have extensive experience working with business sponsors and stakeholders to translate requirements into IT services that drive both customer and operational improvements.Preferably you will have excellent problem-solving skills, with a track record of delivering secure, scalable, and high-performing IT services.A competitive salary packageA place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.