EMEA Head of Production Services - Director

EMEA Head of Production Services - DirectorCiti London, United Kingdom

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Posted 1 day ago Hybrid Job Permanent Competitive

EMEA Head of Production Services - DirectorAt Citi, you''ll have the opportunity to grow your career, give back to your community and make a real impact.We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.This role is the EMEA head of Production Services for Citi''s Crown Jewel - Treasury and Trade Services (TTS) Payment Technology and involves the following responsibilities:Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology and ops headsProduction Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs and Clearing systems.Manage the complex Payments Regulatory Environment for UK and CEP legal entities - responsible for ensuring accurate and timely PSD and DORA reporting.Director level senior coverage for EMEA overlapping with NAM and Asia; this will allow us provide global follow the sun senior management capability for payments production managementResponsible for EMEA rollouts of modernized strategic payment platformsDrive stability and resiliency across EMEA payment flowsEvaluates subordinates'' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planningDevelop positive relationship with the infrastructure and other functional support teams to drive efficiencySet measurable / challenging goals for self and team ensuring continuous improvement and self-development of staffRelevant advanced level experience in a leadership role, with extensive experience in business, functional and people management.Experience of senior stakeholder managementQuality orientation with a strong eye for detailDevelops and maintains effective and positive working relationship with peers, stakeholders and managementExcellent communicator, presenting to senior management level stakeholdersDemonstrable senior Application Support or Project Management experience relating to distributed teams and managing managersEffectively share information with other support team members and with other technology teamsBachelor''s/University degree/ Master''s degree preferred and managerial experience

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:-27 days annual leave (plus bank holidays)- A discretional annual performance related bonus- Private Medical Care and Life Insurance- Employee Assistance Program- Pension Plan- Paid Parental Leave- Special discounts for employees, family, and friends- We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.Applications Support Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View Citi''s EEO Policy Statement and the Know Your Rights poster.