Overview

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be part of this successful company you should share our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence while identifying new areas of growth as part of day-to-day objectives.Role Overview

We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing exceptional customer service.Responsibilities

Supporting the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.Creating a positive team culture through recruiting, training and continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to opportunities Operationally and Commercially.Act as the point of contact for colleagues in the manager''s absence.Provide excellent customer service, addressing inquiries and resolving complaints professionally.Help manage day-to-day operations, including opening and closing procedures.Support cash management tasks, such as processing transactions and reconciling tills.Participate in hiring, onboarding, and training new employees.Provide feedback and coaching to colleagues to improve performance.Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.Role Objectives and KPIs

Contribute to achieving or exceeding the store''s monthly sales target.Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.Achieve upselling or cross-selling targets.Maintain a high Net Promoter Score (NPS).Ensure stock accuracy during store audits.Ensure all new colleagues complete mandatory training.Ensure employee engagement scores meet or exceed company benchmarks.Assist in keeping operational costs within the allocated budget.Skills and Experience

Previous supervisory or management experience in a fast-paced retail/customer-facing environment.Passionate about retail with a good understanding of the latest trends and competitors.Experience coaching and developing individuals.Strong communication skills.Proven track record of achieving and exceeding sales targets and KPIs.Experience analysing KPI data to make commercial decisions.Keen eye for detail and commerciality; experience in visual merchandising is advantageous.Promote JD Group values to internal and external stakeholders.Benefits

Quarterly discretionary bonus schemes.Company discount of 30% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).Exclusive deals and discounts from partner brands via TELUS Health benefits platform.Access to digital health and well-being services through the TELUS Health platform.Health cash plans.Wide range of internal development courses and opportunities for personal and professional development.Access to apprenticeships and accredited qualifications (England Only) – Earn while you learn and gain nationally recognised qualifications.Company Sick Pay scheme.Discounted Gym memberships at JD Gyms.Life Assurance and access to colleague networks for support and positive change.Opportunities to volunteer and contribute to the JD Foundation.Employer engagement forums to help influence positive change.Incremental holiday allowance.Thank you for your time.Location: Knightsbridge, England, United Kingdom

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