Experienced office-based customer service administrator required for exciting in Bedford Your new company Hays are delighted to be working with an established organisation in the heart of Bedfordshire who are looking for an experienced Office Administrator with excellent written and verbal communication skills to join the team.Your new role As a Member Services Executive, you''ll play a key role in supporting our New Business, Member Services, and Underwriting functions. You''ll be responsible for processing member requests, handling queries, and ensuring service standards are met with efficiency and care.Process member and intermediary requests using our administration platformsHandle new business applications and follow up on outstanding requirementsRespond to member and intermediary queries via phone and emailSupport retention activities including outbound calls and emailsManage incoming and outgoing mail, including scanning, franking, and bulk printingUpdate member recordsAssist with underwriting tasks such as requesting medical reports and logging work itemsProcess BACS reports and direct debit/credit submissionsProduce ad-hoc reports and support other business areas as neededWhat you''ll need to succeed Strong organisational and multitasking skillsExcellent communication and customer service abilitiesA team player who''s open, honest, adaptable, and reliableGood working knowledge of Microsoft OfficePrevious admin or telephone experience Willingness to learn and develop