Customer Service Advisor In this crucial and sensitive role for the Carer''s Service, you''ll be responsible for making pre-booked and adhoc outbound calls to unpaid carers. You will need to have high level emotional intelligence and use professional curiosity to be able to build an immediate rapport with the carer. During a single call, your role will be to determine the details of their caring role, how it is impacting them and help them to identify solutions to any problems identified. Customer Service Advisor You will need to utilise the in-house Mosaic system to plan your calls and understand background details and liaise with other involved professionals to prepare for your calls and make appropriate onward referrals. It will be your responsibility to gather as much information and detail from the carer as possible, using your professional curiosity to fact-find information and more importantly to not take anything at face value. This will all be captured by you, written up against a framework onto our system and next actions/support agreed with the carer. The support provided to the carer is based on the information you have gathered; so, you''ll need your clear, concise, and cool-headed but also compassionate communication style to provide that information. Customer Service Advisor The subject matter of the calls can be very difficult, so you''ll naturally need to be a strong and resilient character and be mentally prepared to deal with situations that are sometimes h